Shipping Policy
Order Processing Time:
Processing times may vary. Regular processing is 1-5 business days. This time may be extended up to 10+ business days when experiencing high volume orders with new releases or sales. (Business days do not include Saturday, Sunday, or Federal holidays.)
Shipping Speeds:
Shipping speeds reflect the time the U.S. Postal Service requires to deliver your order. It does not include the processing times mentioned above.
Lost, Late, Stolen, or Damaged Packages:
We are not responsible for items lost in transit due to U.S. Postal Service error. If your purchased Route Shipping Protection, please file a claim here claims.route.com.
Incorrect Address:
We are not responsible for shipping addresses entered incorrectly when placing your order. Please confirm your shipping address before payment is completed. Return to sender packages will be resent only if and when they are received back by the postal service and another shipping fee has been paid.
Additional information:
- Any order that is already in processing cannot be altered or changed.
- Shipping policy is subject to change at any time.
- If you request multiple orders to be combined, we usually can accommodate that, however the shipping charge will remain on each order and will not be refunded.
Route Package Protection/Insurance:
At checkout, Route Package Protection will be automatically selected for you. Orders will not be replaced if Route is not purchased. Route is simple and provides insurance on your package. It protects both you and us!
Please read through the following to understand Route before contacting customer service:
Q: WHAT IS ROUTE?
Route is a shipping insurance protection company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for or provide a refund.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim here claims.route.com
Q: DOES RITZY DIPS, LLC COVER LOST OR STOLEN PACKAGES WITHOUT ROUTE?
No, we do not cover lost or stolen items if Route is not purchased. Contact your local Post Office if Route was not purchased so they can help you locate the lost package. We take pride in our amazing customer service and will always work with our customers. So please do not hesitate to email us at support@ritzydips.com for assistance.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT, AND THEN THAT PACKAGE GETS LOST ALSO. DOES ROUTE COVER THAT TOO?
Although this would be a rare circumstance, YES! Any replacement orders that are placed by Route are still insured by Route. You will simply file another claim.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REFUNDS ME INSTEAD OF REPLACING MY ORDER?
Route will try to replace your order for you if that is what you requested in the claim, however if something is sold out online or if there was a sale or discounts/rewards used on the order, Route will not be able to replace the items and they will issue a refund instead. Once you get that refund you can repurchase the items that are available online.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: CAN RITZY DIPS, LLC HELP ME FILE A CLAIM IF I AM NOT SURE HOW TO FILE IT?
Yes! Please email us at support@ritzydips.com and ask us for help! We also have a direct contact with Route that we can speak to if there are issues you need help with.
Q: WHEN CAN I FILE THE CLAIM?
Route has guidelines set as to when you can file. If you believe your package is stolen or damaged after you receive notification of the delivery, you can file a claim with picture proof. If you think your package is lost in transit, Route requires you to wait 7 business days after the last tracking update from USPS.