Order Processing Time:
Processing times may vary. Regular processing is 1-5 business days. although this may be extended up to 10+ business days when experiencing high volume orders with new releases or sales. Business days are any days that are not Saturday, Sunday, or a federal holiday.
Shipping speeds reflect the time the postal carrier takes to deliver your order. It does not include the processing times mentioned above. Liquids that are deems "hazardous" get shipped via Ground Shipping and can take 8-10 business days per the Post Office. Please allow time for these to arrive.
We are not responsible for items lost in transit due to the postal service. If your purchased Route Shipping Protection, please file a claim with them.
We are not responsible if your package is marked delivered and is stolen.
Packages with Incorrect Addresses:
We are not responsible for shipping addresses entered incorrectly on orders. Please confirm your shipping address before payment is completed. Return to sender packages will be resent only if/when they are received back by the postal service.
- Any order that is already in processing can not be altered or changed.
- Shipping policy is subject to changes at any time.
Route Package Protection/Insurance:
At checkout, Route will be automatically checked for you. Please do not un-check this box. Orders will not be replaced if Route Shipping Protection is not purchased. Route is simple and provides assurance to our customers. It protects you and us.
Please read through the following to understand Route before contacting customer service:
Q: WHAT IS ROUTE?
Route is a shipping insurance protection company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for or a refund.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim through the email that Route sends you after you check out, or you can file here.
Q: DOES RITZY DIPS, LLC COVER LOST OR STOLEN PACKAGES WITHOUT ROUTE?
No, we do not cover lost or stolen items if Route is not purchased. As a small business these types of situations are simply out of our control. You should contact your local Post Office if Route was not purchased so they can help you locate the package they have lost. We take pride in our amazing customer service and will always work with our customers. So please do not hesitate to email us.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT, AND THEN THAT PACKAGE GETS LOST ALSO. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route. You will simply file another claim, although this is rare.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REFUNDS ME INSTEAD OF REPLACING MY ORDER LIKE I ASKED THEM TO?
Route will try to replace your order for you if that is what you asked on the claim, however if something is sold out online or if there was a sale or discounts/rewards used on the order, Route will not be able to replace the items and they will issue a refund instead. Once you get that refund you can repurchase the items that are available online.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: CAN RITZY DIPS, LLC HELP ME FILE A CLAIM IF I AM NOT SURE HOW TO FILE IT?
Yes! Please email us at ritzy firstname.lastname@example.org and ask us for help! We also have a direct contact with Route that we can speak to if there are issues.
Q: WHEN CAN I FILE THE CLAIM?
Route has guidelines set as to when you can file. If you believe your package is stolen or damaged after you receive notification of the delivery, you can file a claim with picture proof. If you think your package is lost in transit, Route requires you to wait 7 business days after the last tracking update from USPS.